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MOWING AND MAINTENANCE | IPSWICH & SOMERSET REGIONS

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Call Us

0404 159 164
Available during opening hours.

EMAIL

Email us anytime at hello@easttowestservices.com.au

SERVICE REGIONS

Primary Service Regions:
Ipswich, Somerset Region, and the Lockyer Valley.

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FAQs

Have questions about funding, quotes, or our service area?
Find quick answers below regarding payments, claims, and bookings.

How does payment work for DVA and NDIS clients?

We remove the financial friction entirely by billing your plan manager or funding provider directly. Shane manages your Household Services Determination and handles all claim credits behind the scenes, meaning zero out-of-pocket stress or complex paper trails for you.

What payment methods do you accept for self-funded clients?

For residential and commercial clients paying directly, we provide a few payment methods.

1. ServiceM8 app: you can pay online through your invoice in the app.
2. Bank transfer
3. Cash

Can I attach photos of my yard to get an accurate quote faster?

It depends. Whilst our online contact form allows you to attach photos of your lawn, hedges, or maintenance areas, at times it is necessary to come for an on-site quote to ensure the price you’re given is accurate. Shane works hard to ensure that he is transparent about what the work will cost you with no surprise costs that you weren’t expecting.

Do you charge travel fees for locations across Ipswich and Somerset?

Because we service a large geographical footprint—including Esk, Toogoolawah, Lowood, Fernvale, and Willowbank—a minor travel fee may apply depending on your location. Any applicable travel fees are fully transparent and listed on your quote upfront before work begins.

How far in advance do I need to book or cancel a service?

Bookings depend a lot on our current availability windows. Please contact us to discuss our earliest openings.

For cancellations, we require a minumum of 24 hours notice for cancellations to avoid late-cancellation fees.
Please review our direct terms and conditions on our Terms and Conditions page for full details.

What information do I need to provide when making a DVA or NDIS claim enquiry?

Simply let us know if you are DVA-funded, NDIS-funded, or self-funded when filling out our contact form. From there, Shane will get in touch to collect any necessary participant details and liaise directly with your coordinator or DVA.

How quickly will Shane respond to my quote request?

We pride ourselves on prompt, reliable communication. Once you submit your details or send through yard photos via our contact form, Shane typically responds within 1 to 2 business days.

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