Privacy Policy

Effective Date: 25/08/2026

East to West Services is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our booking platform. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you use our contact form, we may collect the following personal information:

  • Name
  • Email address
  • Mobile number
  • Billing and shipping addresses (if applicable for services/products purchased)

1.2 System & Operations Data

We may automatically collect non-personal information, such as:

  • Your IP address
  • Browser type and version
  • Operating system
  • Pages you visit on our website
  • Time and date of your visit

2. How We Use Your Information

We use the information we collect solely for the following purposes:

2.1 To Provide Services

  • Processing and managing bookings, providing services, generating invoices, and communicating with you regarding appointments or inquiries.

2.2 For Website Improvement

  • Monitor website performance.
  • Understand how visitors use our site.
  • Improve user experience and functionality.

2.3 Marketing and Communication

With your consent, we may:

  • Send promotional emails about new services, offers, or updates.
  • Notify you about changes to our policies or terms.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. Data is not shared except as required by law or with trusted service providers who assist us in operating our booking platform, payment processing, or service delivery (such as our M8 management system).

    4. Data Security

    We comply with the Australian Privacy Principles (APPs). We store data securely in our M8 system and use industry-standard measures to protect your personal information from unauthorised access, alteration, or disclosure, including:

    • Secure Socket Layer (SSL) encryption.
    • Regular software updates.
    • Restricted access to personal information.

    Despite these measures, no data transmission or storage system can be guaranteed to be 100% secure. You use our website at your own risk.

    5. Your Rights

    You have the right to access, update, or request the deletion of the personal information we hold about you, or to opt-out of promotional communications. To exercise these rights, please contact our designated privacy contact below.

    6. Cookies & Third-Party Links

    Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. Our website may contain links to external sites; we are not responsible for the privacy practices of third-party websites.

    7. Changes to This Privacy Policy

    We may update this Privacy Policy periodically. Changes will be posted on this page with an updated Effective Date.

    9. Contact Us

    If you have any questions or concerns about this Privacy Policy, please contact us at:

    Shane Imrie
    East to West Services
    hello@easttowestservices.com.au

    Thank you for trusting East to West Services with your information. Your privacy is important to us.